Shipping Policy

    1. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. All materials are included with the shipping cost. Payment for shipping will be collected with the purchase.

    2. Returns / Refunds / Exchanges
    Please review our Refund Policy for details.

    3. Dispatch Time

    Orders are shipped out once per week on Fridays. Once the item leaves our warehouse, the speed in which the carrier delivers your item depends on the option chosen at checkout. We cannot guarantee exact delivery time, so please keep that in mind.

    Our business operations are closed on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

    4. Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please notify us at

    5. Delivery Time Exceeded
    If delivery time has exceeded the expected time, please contact us at so that we can conduct an investigation.

    6. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

    7. Duties & Taxes

    Sales Tax: For domestic orders, sales tax has not been applied to the price of the goods as displayed on the website. If we are legally obligated to charge sales tax for your state, it will appear on checkout.

    Import Duties & Taxes: Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Bit Bang Gaming encourages you to be aware of these potential costs before placing an order with us.

    8. Process for Item Lost In Transit

    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

    9. Shipping Locations
    We ship to all 50 states and all territories in the USA. We can also ship to PO boxes and military addresses. We ship international as well. However, we CANNOT under any circumstance ship to the following countries pursuant to the Export Administration Regulations:
      • Cuba (BIS)
      • Iran (OFAC)
      • North Korea (BIS)
      • Sudan (OFAC)
      • Syria (BIS)
      • Lebanon (OFAC)
      • Libya (OFAC)
      • Somalia (OFAC)

      10. Customer Service
      For all customer service inquiries, please email us at


      Please occasionally check back on this policy for any changes which may be relevant.